Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies when you visit our website and use our casino services. This policy describes what cookies are, how we use them, the types of cookies we use, the information we collect using cookies, and how that information is used and managed. We are committed to protecting your privacy while providing you with an exceptional gaming experience through our slot machines, table games, and other casino offerings.
1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit our casino website. They are widely used by online gaming operators to make their websites work more efficiently and provide a better user experience. Cookies allow our platform to recognise your device and store some information about your preferences or past actions on our site. These files contain a unique identifier that enables us to distinguish your browser from others when you return to our gaming platform.
Similar technologies include web beacons, pixel tags, and local storage objects, which serve comparable functions to cookies. These technologies help us understand how players interact with our slot games, table games, and other casino features, enabling us to optimise our services and provide personalised gaming experiences.
2. Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality, account authentication, and secure gaming sessions | Session or up to 12 months |
| Functional Cookies | Remember your preferences, language settings, and gaming history for enhanced user experience | Up to 24 months |
| Analytical Cookies | Collect information about website usage, game performance, and player behaviour for service improvement | Up to 26 months |
| Marketing Cookies | Track visitors across websites to display relevant advertisements and promotional offers | Up to 13 months |
3. How We Use Cookies
Our casino platform uses cookies for various essential functions that enhance your gaming experience. We utilise cookies to maintain your login session, ensuring secure access to your player account and protecting your funds and personal information. Cookies help us remember your gaming preferences, including favourite slot machines, table limits, and display settings, so you can enjoy a personalised experience each time you visit.
- Account management and authentication verification
- Fraud prevention and security monitoring
- Game performance optimisation and loading speed improvement
- Customer support chat functionality and assistance tracking
- Responsible gambling tools and session time monitoring
- Payment processing and transaction security
- Promotional offer personalisation and bonus tracking
4. Essential Cookies
Essential cookies are strictly necessary for our casino website to function properly and cannot be switched off in our systems. These cookies are usually only set in response to actions made by you, such as logging into your player account, setting your privacy preferences, or filling in registration forms. Without these cookies, some parts of our gaming platform would not work correctly, and you would not be able to access your account or play our games.
These cookies do not store any personally identifiable information but are crucial for maintaining the security and integrity of your gaming sessions. They enable core functionality such as page navigation, access to secure areas of the website, and ensuring that our slot machines and table games operate correctly within UK regulatory requirements.
5. Functional and Performance Cookies
Functional cookies enhance your gaming experience by remembering choices you make and providing more personal features. These cookies may be set by us or by third-party providers whose services we have added to our pages. They remember your username, language preference, region selection, and other customisation options to provide you with an improved and more personalised experience.
Performance cookies help us understand how visitors interact with our casino website by collecting and reporting information anonymously. They tell us which pages are most and least popular, how players move around the site, and whether they experience any errors. This information helps us optimise our gaming platform and ensure that our slot machines, live dealer games, and other casino features perform at their best.
6. Third-Party Cookies and Partners
Our casino website may contain cookies from trusted third-party service providers who assist us in delivering our gaming services. These partners include payment processors, software providers, customer support platforms, and marketing agencies. Third-party cookies are subject to the respective privacy policies of these external services, and we encourage you to review their cookie policies.
We work with reputable gaming software providers and analytical services that may place cookies on your device to help us improve our slot games and overall casino experience. These partners are carefully selected and must comply with UK data protection regulations and our strict privacy standards.
7. Managing Your Cookie Preferences
You have several options for managing cookies on our casino platform. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling certain cookies may prevent you from accessing some features of our gaming platform or may cause some of our services to function improperly.
- Use our cookie consent banner to adjust your preferences when you first visit our site
- Access your account settings to modify cookie preferences at any time
- Configure your browser settings to block or delete specific types of cookies
- Use browser privacy modes that automatically delete cookies after each session
- Install browser extensions that provide additional cookie management capabilities
8. Browser-Specific Cookie Controls
Different web browsers offer various methods for managing cookies. Here are instructions for the most popular browsers used by our casino players:
- Chrome: Go to Settings, select Privacy and Security, then Cookies and other site data to manage cookie preferences and view stored cookies
- Firefox: Access Preferences, select Privacy and Security, then scroll to Cookies and Site Data to modify cookie settings and clear stored data
- Safari: Choose Preferences from the Safari menu, click Privacy, then manage cookies and website data according to your preferences
- Edge: Select Settings, choose Privacy, search, and services, then modify cookie settings under the Privacy section
- Opera: Access Settings, select Privacy and Security, then adjust cookie preferences in the Privacy section
9. Updates and Contact Information
We may update this Cookie Policy periodically to reflect changes in our practices, technologies, legal requirements, or other operational needs. Any significant changes will be communicated through our website, and the updated policy will include a revised effective date. We encourage you to review this policy regularly to stay informed about how we use cookies and protect your information.
If you have any questions about our use of cookies or this Cookie Policy, please contact our customer support team through the live chat feature on our website or via email. Our support representatives are available to help you understand your privacy options and assist with any cookie-related concerns you may have while enjoying our gaming services.
Last updated: December 2024